Return and Exchange Policy
At Glamly, we want you to love your skincare products. If for any reason you are not completely satisfied, we offer a hassle-free return and exchange policy.
● Returns: You may return unopened, unused items within 30 days of purchase for a full refund. Shipping charges are non-refundable.
● Exchanges: We accept exchanges for products that are damaged or defective upon receipt. Please contact us within 7 days for an exchange.
● Process: To initiate a return or exchange, please contact our customer service team at [email address] with your order details.
Please note that items purchased during sales, promotions, or clearance are final sales and cannot be returned or exchanged.
FAQs About Returns And Exchanges
How long do I have to return an item?
You have 30 days from the purchase date to return unused items.
Are there any items I can't return?
Sale, clearance, and promotional items are non-returnable.
How do I initiate a return or exchange?
Contact customer service with your order details.
Do I have to pay for return shipping?
Yes, unless the item is damaged or defective.
Can I return an opened product?
Opened products cannot be returned for a refund unless defective.
What if my item is damaged?
Contact us within 7 days for a replacement.